Sale items are final sale.

Items must be returned to the store within 3 days of purchase for full refund. Items returned in store between 3-7 days will receive store credit. No returns accepted after 7 days.

Items must be unworn, unused and in the original condition with tags attached.

FINAL SALE: jewelry, handbags, small leather goods, swimwear, sunglasses, pins, paper flowers, gift cards, books, candles, beauty, fragrance, face masks, Laundress, puzzles, hats, tabletop, and ALL sale merchandise.

Sale items are final sale.

Items must be received back in store within 7 days of receipt for full refund and within 14 days of receipt for store credit. Items received in store after 14 days of receipt will not be accepted.

Returned items must be unworn, unused and in the original condition with tags attached. All footwear and accessories must be returned in the original box provided, in original condition. 

Please mail your return to Hero Shop, 2205 Larkspur Landing Circle, Larkspur, CA 94939.

FINAL SALE: jewelry, handbags, small leather goods, swimwear, sunglasses, pins, paper flowers, gift cards, books, candles, beauty, fragrance, face masks, Laundress, puzzles, hats, tabletop, and ALL sale merchandise.

FedEx Ground takes approx 7-10 business days to arrive and all packages require signature. If you need it by a specific date, choose Express Shipping at Checkout. You'll receive an email with tracking information as soon as your purchase is shipped.

We do not ship outside the US.

We offer local delivery within SF/Marin. There is an additional charge—regardless of order amount—and orders must be placed before 4pm Mon-Thurs for same-day delivery. Choose Local Delivery at Checkout.

Our expert stylists will come to your home to help you weed out what's no longer working and identify missing items in your wardrobe. Book your appointment here.

It's complimentary. Please check the "gift wrap" box at checkout.

For $100 flat fee, we'll hand-pick a selection of items and ship them to your home for you to try. Keep what you want and return the rest. You'll only be charged for what you love. Email personalshopper@heroshopsf.com to get started.