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A portion of sales benefit Bay Area Wildfire Relief— Free shipping on orders over $100 — Free SF no-contact delivery
Yes, as long as it's not categorized as final sale (see below).
You'll get a full refund as long as we receive the item(s) back in store within 7 days of you receiving it.
You'll get store credit if we receive the item(s) back in store within 14 days of you receiving it.
After 14 days, there are no refunds or exchanges.
The item must be unworn, unused and in the original condition with tags attached. All footwear and accessories must be returned in the original box provided, in original condition.
FINAL SALE: all sale merchandise, jewelry, handbags, swimwear, sunglasses, pins, paper flowers, gift cards, puzzles, Phenomenal Woman tees.
You'll get a full refund if it's returned within 3 days of purchase.
You'll get store credit if it's returned within 7 days of purchase.
After 7 days, there are no refunds are exchanges.
FINAL SALE: sale merchandise, jewelry, handbags, swimwear, sunglasses, pins, paper flowers, gift cards, puzzles, Phenomenal Woman tees.
FedEx Ground takes approx 5-7 business days to arrive. Shipments within California may arrive sooner. If you need it by a specific date, best to choose Express Shipping at Checkout.
Yes. Any orders placed before 4pm PST for delivery within San Francisco are eligible for same day delivery. We also offer no-contact delivery in Marin.
At the moment our stores remain closed.
Absolutely! We love to have events of all kinds at both Hero Shop locations. Just send us an email at firstname.lastname@example.org
Yes! If it's listed on our site or Instagram, the event is open to all.
Yes. Fees and wait times vary. Email email@example.com to get started.
Yes. We will also ship or messenger the item directly to the recipient and include a hand-written note.