Sale items are final sale.

Returns made on regular priced merchandise within 3 days of purchase will be refunded. Returns made on regular priced merchandise within 7 days of purchase will be offered store credit. No returns or exchanges accepted after 7 days.

Items must be unworn, unused and in the original condition with tags attached.

FINAL SALE: jewelry, handbags, shoes, swimwear, sunglasses, pins, paper flowers, gift cards, puzzles, Phenomenal Woman tees and ALL sale merchandise.

FedEx Ground takes approx 5-7 business days to arrive. Shipments within California may arrive sooner. If you need it by a specific date, best to choose Express Shipping at Checkout. 

Any orders placed before 3pm PST Mon-Fri for delivery within San Francisco are eligible for same day delivery. Please select "No Contact Delivery" at checkout.

All purchases can be picked up during our regular business hours. You will receive an email to alert you when your order is ready.

For $25 flat fee, we'll hand-pick a selection of items and ship them to your home for you to try. Keep what you want and return the rest. You'll only be charged for what you love. Email info@heroshopsf.com to get started.

At home wardrobe edits and personal styling are available via social-distanced home appointments or Zoom. Email info@heroshopsf.com to get started.

We are happy to help you monogram or personalize your item. Fees and wait times vary. Email info@heroshopsf.com to get started.