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Le Lion Trunk Show Oct 19
For a full refund as long as we receive the item(s) within 7 days of you receiving it.
For exchange if we receive the item(s) within 14 days of you receiving it.
After 14 days, there are no refunds are exchanges.
The item must be unworn, unused and in the original condition with tags attached. All footwear and accessories must be returned in the original box provided, in original condition.
FINAL SALE: sale merchandise, jewelry, handbags, pins, paper flowers, gift cards, puzzles.
For a full refund if it's returned within 3 days of purchase.
For exchange if it's returned within 7 days of purchase.
After 7 days, there are no refunds are exchanges.
FINAL SALE: sale merchandise, jewelry, handbags, eyewear, swimwear, pins, paper flowers, gift cards, puzzles.
FedEx Ground takes approx 5-7 business days to arrive. Shipments within California may arrive sooner. If you need it by a specific date, best to choose Express Shipping at Checkout.
Yes. Any orders placed before 4pm PST for delivery within San Francisco are eligible for same day messenger.
Yep. Just choose Free In Store Pickup at Checkout.
Absolutely! We love to have events of all kinds at both Hero Shop locations. Just send us an email at firstname.lastname@example.org
Yes! If it's listed on our site or Instagram, the event is open to all.
Yes. Fees and wait times vary. Email email@example.com to get started.
Yes. We will also ship or messenger the item directly to the recipient and include a hand-written note.